Privacy Policy

Last Updated: May 27, 2026

Welcome to Follow the White Rabbit ("we," "us," or "our"). We operate the website www.followthewhiterabbit.care (the "Site"). We are deeply committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, book a reading, or purchase our services. This policy is designed to meet the requirements of the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. Your Consent

By using our Site, booking a reading, or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

We only collect personal information that is reasonably necessary to provide our services to you. This may include:

Contact Information: Your name, email address, mailing address, and phone number.
Booking & Service Details: Information you share when scheduling a session, such as appointment times, preferred communication channels (e.g., Google Meet, phone, in-person), and any initial spiritual context or notes you provide.
Billing & Financial Data: Payment details necessary to process your transactions. Note: All transactions are processed securely through Wix Payments. We do not store or have access to your full credit card numbers.
Technical & Usage Data: IP addresses, browser types, and tracking data collected via cookies when you navigate our website.

3. How We Use Your Information

We limit the collection of personal information to what is necessary for the purposes we identify. We use your data to:

Provide, manage, and deliver your psychic readings or mediumship services.
Process payments, issue invoices, and manage bookings.
Respond to your inquiries, emails, or customer service requests.
Send you essential appointment reminders or scheduling alerts.
Marketing Communications (CASL Compliance): We will only send you marketing emails or newsletters if you have given us your explicit, express opt-in consent. You can easily unsubscribe at any time using the link at the bottom of our emails.

4. Strict Confidentiality & Session Recording Policy

As a client of a psychic medium, your personal and spiritual privacy is sacred.

All information shared during a private session, as well as the content of the reading itself, is treated with strict discretion and confidentiality.
Default Session Recordings: For your convenience, a digital audio or video recording of your Google Meet session is included by default as part of your purchase. This recording will be securely captured and emailed directly to you following your session.
Opting Out: If you prefer that your session is not recorded, you may explicitly opt out at any time prior to or at the very beginning of your reading. If you opt out, no recording will be generated.
Recording Protection: Any generated session files are handled with the same strict confidentiality as your other personal data and will never be shared, sold, or reviewed by third parties without your explicit, written consent. Unauthorized personal recordings by clients are strictly prohibited.

5. Disclosure of Your Information

We do not sell or trade your personal data. We only share information with essential third-party service providers who help us run our business and who are contractually bound to protect your data, including:

Payment Processors: Wix Payments (to securely process your transactions)
Booking Platforms: Wix Bookings (to manage appointment scheduling and client coordination)
Email Services: Wix or Mailchimp (to send automated appointment reminders and newsletters)
Legal Exceptions: We may disclose your information if required to do so by Canadian law, a court order, or if we reasonably believe it is necessary to prevent harm or protect your safety or the safety of others.

Note on Data Storage: Wix, Mailchimp, and their payment processors may store and process data globally (including in the United States). Your information may therefore be subject to the laws of those jurisdictions, including the US Patriot Act.

6. Retention and Security of Data

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. We use appropriate technical and administrative safeguards to protect your personal information against loss, theft, unauthorized access, or modification.

7. Children’s Privacy

Our services are intended strictly for individuals who are at least 18 years of age or older. We do not knowingly collect personal information from minors.

8. Your Access and Correction Rights

Under Canadian privacy laws, you have the right to look at the personal information we hold about you and request corrections if it is inaccurate. You may also withdraw your consent to our use of your data at any time, subject to legal or contractual restrictions.

9. Accountability and Contact Us

We are responsible for the personal information under our control. If you have any questions, concerns, or wish to file an access request, please contact us directly:

Business Name: Follow the White Rabbit
Email: whiterabbitcares@gmail.com

If we cannot resolve your privacy concern, you have the right to contact the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy commissioner.